Return & Refund Policy

Please read this policy carefully before placing your order.

Last Updated: September 15, 2026

At Print Setu, operated by Insta Wingz Marketing, most of our products are printed or customised according to the specifications selected or provided by the customer.

Due to the customised and made-to-order nature of our products, returns, exchanges and cancellations are strictly limited and are permitted only in the circumstances specifically mentioned in this policy.

1. No Return or Exchange for Change of Mind

We do not accept returns or exchanges for reasons including:

• Change of mind after placing the order
• Ordering the wrong quantity
• Selecting the wrong size, paper, GSM, finishing or other specification
• Entering incorrect text, contact details or other information
• Customer no longer requiring the product
• Failure to check the order details before placing the order
• Dissatisfaction with the design when the product matches the approved specifications

2. Customised & Printed Products

Customised, personalised and printed products are produced specifically according to the specifications selected or provided by the customer.

Therefore, customised or printed products cannot normally be returned or exchanged once production has started, except where the product is confirmed by Print Setu to be defective or incorrectly produced.

3. Defective or Incorrect Products

A return, replacement or refund may be considered if the product received is materially defective, damaged during transit or materially different from the specifications confirmed by Print Setu.

Minor variations in colour, paper texture, cutting, alignment or print appearance that can reasonably occur during commercial printing will not automatically qualify as a defect.

4. Reporting Damaged or Incorrect Orders

If you receive a damaged or incorrect product, you must notify us within 24 hours of delivery.

Your complaint must include:

• Order number or order details
• Clear photographs of the outer packaging
• Clear photographs of the complete product received
• Clear photographs showing the specific defect or issue
• Any additional information requested by our team

Claims submitted after 24 hours from delivery may not be considered.

5. Verification of Claims

All return, replacement and refund requests are subject to verification by Print Setu.

We may request photographs, videos, packaging details, order information or other evidence before approving a claim. Submission of a complaint does not automatically mean that the claim has been accepted.

6. Replacement

If a product is confirmed to have a manufacturing, printing or fulfilment error attributable to Print Setu, we may provide a replacement or another appropriate resolution.

Replacement products will generally be produced according to the original approved order specifications.

7. Refunds

Refunds are not automatically available for every complaint or order issue.

If Print Setu determines that a refund is appropriate, the refund amount and method will be determined based on the circumstances of the case.

Approved refunds will generally be processed to the original payment method, subject to applicable payment gateway and banking processing times.

8. Order Cancellation

Cancellation requests must be made as soon as possible after placing an order.

Cancellation may not be possible once an order has been processed, artwork has been prepared, production has started or the order has been dispatched. Customised orders that have entered production are generally non-cancellable and non-refundable.

9. Customer-Provided Information

Print Setu is not responsible for errors caused by incorrect information supplied by the customer.

This includes incorrect names, addresses, phone numbers, spelling, artwork, logos, colours, quantities, sizes, specifications or any other information submitted by the customer.

10. Colour & Printing Variations

Printed colours may vary slightly from what is displayed on a computer, mobile phone or other digital screen due to differences in screen settings, colour profiles, paper, ink, printing processes and finishing.

Such reasonable variations do not by themselves constitute a printing defect and will generally not qualify for a return or refund.

11. Refused or Unclaimed Shipments

Orders refused by the customer, left unclaimed or returned to Print Setu because of an incorrect address, recipient unavailability or other reasons attributable to the customer will not automatically qualify for a refund. Additional shipping or re-delivery charges may apply.

12. Final Review

All return, replacement and refund requests are subject to review and verification by Print Setu. The applicable resolution will be determined based on the circumstances of the case and the evidence provided.

13. Contact Us

For return, refund or order-related queries, please contact us:

Print Setu
Operated by Insta Wingz Marketing
1005, Millennium Business Hub,
Opposite Sarthana Nature Park,
Bhagavan Nagar, Varachha,
Surat, Gujarat 395013, India

Phone: +91 70488 57678
Email: info.printsetu@gmail.com
Working Hours: Monday–Saturday, 10:00 AM–7:00 PM